Results tagged “cebp” from IP Communications and Technology
I'm delighted to see that other industry Consultants and Analysts are also commenting on the need for consensus on precise definitions, and quantifiable benefits for Unified Communications. In an article posted yesterday, Blair Pleasant echoes some of my recent commentary on the subject. Blair also discusses the need for interoperability and federation capabilities between vendor's UC solutions.
A few weeks ago, Nancy Jamison, posted this article on the subject of UC definitions.
For now, I am satisfied with my latest definition:
"Unified Communications is a term that describes the continuing evolution of communications technology which automates and unifies all forms of human and device communications in context, and with a common experience. Its purpose is to optimize business processes and enhance human communications by reducing latency, managing flows, and eliminating device and media dependencies."
On the subject of business benefits, Marty Parker has written a couple of informative articles that help to map UC applications to job and value chain elements:
Top UC Applications are Now Apparent
Does UC Help my Enterprise?
Thanks Marty, your articles have helped in my understanding of which (and where), UC applications fit in the value chain. I look forward to your future articles on the subject of where UC fits in other industries, besides manufacturing.
A few case-studies have emerged that describe how UC and Communications Enabled Business Processes have optimized business processes. In many instances the benefits appear quite compelling. Still, credible and quantifiable benefits related to productivity and customer service improvements, suitable for inclusion in the financial portion of a business justification remain illusive.
Until, we have accumulated a richer history that can be referenced, the vendor community must step up and provide industry consultants, analysts and end users with the tools, methods and examples that help to quantify the business benefits of UC.
Rick McCharles
Unified Communications Consultant, Toronto, Ontario Canada
RIC Services
Stumble It!
A few weeks ago, Nancy Jamison, posted this article on the subject of UC definitions.
For now, I am satisfied with my latest definition:
"Unified Communications is a term that describes the continuing evolution of communications technology which automates and unifies all forms of human and device communications in context, and with a common experience. Its purpose is to optimize business processes and enhance human communications by reducing latency, managing flows, and eliminating device and media dependencies."
On the subject of business benefits, Marty Parker has written a couple of informative articles that help to map UC applications to job and value chain elements:
Top UC Applications are Now Apparent
Does UC Help my Enterprise?
Thanks Marty, your articles have helped in my understanding of which (and where), UC applications fit in the value chain. I look forward to your future articles on the subject of where UC fits in other industries, besides manufacturing.
A few case-studies have emerged that describe how UC and Communications Enabled Business Processes have optimized business processes. In many instances the benefits appear quite compelling. Still, credible and quantifiable benefits related to productivity and customer service improvements, suitable for inclusion in the financial portion of a business justification remain illusive.
Until, we have accumulated a richer history that can be referenced, the vendor community must step up and provide industry consultants, analysts and end users with the tools, methods and examples that help to quantify the business benefits of UC.
Rick McCharles
Unified Communications Consultant, Toronto, Ontario Canada
RIC Services
Stumble It!
